Refund policy

All of our items are hand made to order, and unfortunately we are not able to offer refunds.

We have a 30-day exchange policy on eligible items, which means you have 30 days after receiving your item to request an exchange. Any shipping charges related to an exchange will be the customer's responsibility.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zcollinsdesigns@gmail.com. If your return is accepted, we’ll send you a return address, as well as instructions on how to proceed. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at zcollinsdesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.